通过Java在BMC Remedy创建票证

我需要一个Java类来提交BMC Remedy的Helpdesk产品的门票。

想知道是否有人已经这样做并愿意分享代码或经验。

Answer 1

杰夫，
看看下面。 这将在v7的HPD：Help Desk表单中创建一个裸骨票。 希望这可以帮助。

-Jason

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/* This creates an entry in the form HPD:Help Desk, returns the Entry ID (not Incident Number) to the command line */ import com.bmc.arsys.api.*; public class CreateEntry { public static void main(String[] args) { //Initialize a new ARServerUser object, this is the main object we are using for all actions // for eg user=Demo, password=pwd, server=remedy, port=7100 ARServerUser context = new ARServerUser("Demo", "pwd", "", "","remedy",7100); //A new entry we want to submit into remedy Entry newEntry = new Entry(); //put the field values in there. (Integer fieldID, Value of field) newEntry.put(7, new Value(0)); // Status
 newEntry.put(8, new Value("This record is created via Java API")); // Short Description
 newEntry.put(1000000163, new Value(4000)); // Impact - (High) 1000/2000/3000/4000 (Low)
 newEntry.put(1000000162, new Value(4000)); // Urgency - (High) 1000/2000/3000/4000 (Low)
 newEntry.put(1000000000, new Value("xyz")); // Description
 newEntry.put(1000000151, new Value("xyz")); // Details
 newEntry.put(1000000099, new Value(0)); // Service Type - 0/1/2/3
 newEntry.put(240001002, new Value("xyz")); // Product Name
 newEntry.put(200000003, new Value("xyz")); // Product Cat Tier 1
 newEntry.put(240001002, new Value("xyz")); // Product Cat Tier 2
 newEntry.put(200000005, new Value("xyz")); // Product Cat Tier 3
 newEntry.put(1000000063, new Value("xyz")); // Operational Cat Tier 1
 newEntry.put(1000000064, new Value("xyz")); // Operational Cat Tier 2
 newEntry.put(1000000217, new Value("xyz")); // Assigned Group
 newEntry.put(1000000054, new Value("xyz")); // Corporate ID
 newEntry.put(2, new Value("Demo"));
 try{ //And here we create the entry itself, printing out the EntryID we get back String EntryId = context.createEntry("HPD:Help Desk", newEntry); System.out.println("Request ID = "+EntryId); } catch(ARException arException){ arException.printStackTrace(); } } }